Front of House Manager (Patient Services)
Location: Central London
Contract: Full-time, on-site
Salary: £38,000-£40,000
We are looking for an exceptional Front of House Manager to lead our patient services team and deliver a world-class, concierge-level experience. This is a hands-on leadership role at the heart of a premium clinical environment, ensuring every patient journey is calm, seamless and expertly coordinated.
What you’ll do
- Lead our Reception/Front of House team and create a warm, elegant and reassuring patient experience.
- Coordinate busy clinic diaries, patient flow and same-day treatments with precision.
- Maintain high-quality administration: EMR accuracy, reports, payments, and compliance.
- Support and coach the FOH team; ensure effective rotas and smooth daily operations.
- Work closely with clinicians, nursing and imaging teams to keep clinics running on time.
- Uphold GDPR, CQC and safety standards; contribute to continuous service improvement.
What we’re looking for
- 2–3+ years’ experience in premium healthcare, luxury hospitality, or similar FOH leadership.
- Outstanding communication and impeccable written English.
- Strong organisational skills and confidence managing multiple diaries in a fast-paced setting.
- Calm, polished, patient-centred approach with excellent judgement and discretion.
- High accuracy with EMR/CRM systems, payments and documentation.
Desirable: experience in private healthcare (ideally ophthalmology), exposure to clinical trials scheduling, and familiarity with CQC frameworks.
Why join us?
You’ll be part of a respected specialist clinic, leading a friendly and motivated team, and shaping a high-end patient experience that genuinely makes a difference.
Get in touch
Send your CV to adam@kinghealthcare.co.uk or call / message Becky on 07912074756
