Receptionist (Patient Services)
Location: Central London, W1
Contract: Full-time, on-site
Salary: £30,000 - £35,000

My client is seeking a warm, organised and service-minded Receptionist to join their Front of House team. You will be the first point of contact for their patients, helping to deliver a calm, elegant and highly professional experience from arrival to check-out.

What you’ll do

• Welcome patients, provide guidance and ensure a smooth, reassuring experience throughout their visit.
• Manage check-in/check-out, appointments, paperwork and daily clinic flow.
• Support clinicians by keeping diaries accurate and up to date and by coordinating diagnostic or procedure schedules.
• Maintain accurate records in our EMR system; prepare and check patient letters, forms and follow-up items.
• Handle payments, deposits, and invoices with accuracy and professionalism.
• Uphold GDPR, confidentiality, and clinic compliance standards; contribute to a tidy, premium reception environment.
• Work closely with the Front of House Manager, nursing and imaging teams to keep clinics running on time.

 What we’re looking for

• Experience in a premium healthcare, hospitality, or customer-facing environment.
• Excellent communication skills with a polished, confident telephone manner and strong written English.
• Highly organised, calm under pressure, and comfortable managing multiple tasks at once.
• Accurate and reliable with EMR/CRM systems, email, and basic Microsoft Office.
• Warm, patient-centred, and naturally professional in manner and presentation.

Desirable

• Experience in private healthcare or ophthalmology
• Knowledge of clinic administration, medical terminology, or CQC expectations

Why join us?

You’ll be part of a supportive, high-performing team in a specialist clinic, helping deliver outstanding care and a truly premium patient experience.

Get in touch:

Send your CV to adam@kinghealthcare.co.uk or call / message Becky on 07912074756